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Apr 27, 2024
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MCCC College Catalog 2022-23 [ARCHIVED CATALOG]
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CIS 140 - Help Desk Concepts
Credit Hours: 3
Billable Contact Hours: 3
Prerequisites: RDG 090 and ENGL 090 or qualifying scores on accepted placement tests
Session Cycle: WI
This course covers help desk technology, tools, techniques and customer service skills that are essential to any effective help desk. In this course students are introduced to the service concepts of “soft skills” and “self-management skills” as well as the operation of a help desk and possible career paths.
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